Participant Emails & Notifications

Participants receive emails and (where enabled) Mobile App push notifications that guide them through your Program. These messages help them access the Program, complete registration, and stay up to date.

Emails reach participants the same way whether they use a web browser or the Eventene Mobile App. Mobile App users may also receive in-app push notifications, and email links open in the app when it is installed.

For the overall communication model, see How Communication Works in Eventene.

Types of emails participants receive

Participants may receive several types of emails during your Program:

Invitation emails — provide access to the Program
Reminder emails — prompt participants to complete registration
Update emails — share schedule changes or new information
Confirmation emails — confirm registration and responses
Waitlist promotion emails — sent automatically when a participant is moved off the waitlist into an open spot (subject: "A spot is now available"); see Automatic Confirmation Emails
Assignment emails — show placements such as tables, rooms, or roles
Payment Reminder emails — for participants with unfinished checkouts

For the email-side details, see Email Settings & Message Types.

Push notifications (Mobile App)

Where the Messaging Center is enabled and the participant has the Mobile App installed and notifications turned on, they may also receive push notifications for:

New posts in the Event Feed
New posts in Activity Rooms they belong to
New Direct Messages
Activity reminders (where configured)

For requirements and troubleshooting, see Push Notifications.

How participants use emails

Emails typically include a button or link that:

Takes participants directly to their personalized Program view
Allows them to complete registration or review their Activities

This makes it easy for participants to take action without logging in manually.

When emails are sent

Emails can be sent:

Manually by organizers
Automatically based on system events (such as registration confirmations or payment receipts)

Timing depends on how the Program is configured.

What participants can do from emails

Start or complete registration
Update responses
View Activity details
Check assignments or Program updates

Staying informed

Participants can return to their Program at any time using links from emails or saved links. The Mobile App keeps them signed in for ongoing access.

Tips for organizers

Send clear, concise messages with a single call to action
Send reminders before deadlines
Test emails before sending to large groups
For real-time event updates, consider the Event Feed (in the Messaging Center) alongside email