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Track Participation & Responses

Overview

This is your live view of how registration is going. Use it to see who has registered, who has answered, who is still incomplete, and what to do about it — while there is still time to act.

When to use: during open registration and in the days leading up to your event.

For day-of attendance work, see Manage Attendance. For after-the-event review, see Review Activity Attendance and Analyze Program Outcomes.

How It Works

Open the Track view

  1. Open your program
  2. Go to the Track section

You can switch between an overview, an activity-by-activity view, and an individual participant view.

The registration status picture

Each participant has a registration status:

  • Complete — all required steps are finished
  • In Progress — they have started but not finished
  • Incomplete — required steps are missing, or they have not started

Filter the participant list by status to see who needs attention. For status definitions and what causes each one, see Understanding Participant Status.

The response picture

For each activity:

  • See how many participants are attending, not attending, waitlisted, or have not yet responded
  • Review the answers to your questions
  • Spot activities with low response rates that may need a nudge

For an individual participant, open their profile to see all of their attendance choices and answers in one place. See View Participant Profiles.

Acting on what you see

Live monitoring is only useful if you do something with it. Common actions:

  • Send reminders to participants whose status is In Progress or Incomplete
  • Reach out to invitees who have not started — sometimes the email got lost
  • Resolve specific blockers — for example, an activity that is full and needs more capacity, or a question that is confusing people
  • Update your plan if responses suggest you should — add a session, drop one, change the room

For sending targeted reminders or updates, see Monitor and Communicate.

When to check

  • The first day registration is open — confirms everything is working and surfaces obvious issues (declined cards, broken activities)
  • Mid-window — gives you time to nudge incomplete registrations
  • A few days before the event — last chance to chase no-responses and confirm capacity

Tips & Best Practices

  • Save the filter combinations you use most (for example, "Group X + In Progress") so you can reuse them in seconds
  • Treat In Progress and Incomplete differently — In Progress just needs a nudge; Incomplete may need a fresh invitation
  • Spot-check a few participants individually — one person's confused responses often hint at a problem the whole list shares
  • Cross-check email tracking (opens, bounces) so you know whether your reminders are even reaching people