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Required Products

Overview

A Product is something a participant purchases during registration — such as a ticket, fee, meal, or merchandise item. When you mark a Product as required, the participant must select (and pay for, if applicable) the Product to finish registering. If they do not, their registration stays incomplete and they cannot move forward.

This article explains what required Products are, where they appear, what happens if a participant does not select one, and how quantity limits work.

How It Works

What a required Product is

Every Product you create has a Required setting:

  • Required — the participant cannot complete registration without buying this Product. Eventene shows a red dot during registration to flag the unfinished item.
  • Optional — the participant can add the Product to their checkout, or skip it.

Mark a Product Required when it is essential to the registration: an entry ticket, a membership fee, a mandatory meal. Mark everything else Optional.

Where required Products appear

Each Product is attached to either the whole program or a single activity. Participants only see Products that apply to their selections during registration.

  • Program-level Products appear for everyone registering. Use these for fees that apply to all participants — for example, a base entry fee.
  • Activity-level Products appear only when the participant signs up for that specific activity. Use these for fees tied to a single session — for example, a workshop fee or an optional dinner.

Activity-level Products work especially well with Ask attendance mode, where the participant chooses whether to attend an optional activity. The Product appears only if they opt in. If they do not opt in, they never see the Product.

Example

A program might require a $50 entry fee (program-level Product) and offer an optional workshop with a $20 fee (activity-level Product). Participants must pay the entry fee to register, but only see the workshop fee if they choose that activity.

What happens if a required Product is not selected

If a participant does not select (or complete payment for) a required Product:

  • Eventene shows a red dot during registration to mark the unfinished item
  • The participant cannot complete registration until the Product is selected and paid
  • Their registration remains In Progress or Incomplete

Until all required Products are handled, the participant is not considered fully registered.

How quantity limits work

Each Product has a Limit per Person setting. This is the maximum number of units one person can buy.

  • A limit of 1 means each person can buy only one unit. Use this for unique items like a single ticket.
  • A higher limit lets a person buy multiple units. Use this for items where quantity makes sense — extra meal tickets, multiple T-shirts.

If a participant is registering several people on a single account (for example, a parent registering family members), the limit applies per person, not per account. So a limit of 1 on a meal ticket means each family member can have one meal ticket — not one for the whole family.

Price is fixed once a Product exists

  • A Product’s price cannot be changed after it is created
  • If you need a different price, create a new Product
  • A Product that has already been purchased cannot be deleted, since that would invalidate existing orders

Tips & Best Practices

  • Use Required only when it should truly block registration — overusing it adds friction
  • Use program-level Products for fees that apply to everyone
  • Use activity-level Products for fees tied to a specific session
  • Set Limit per Person to reflect real-world behavior
  • Avoid putting the price in the Product name (for example, "Dinner — $50"), because you cannot change the price later