Automatic Confirmation Emails

Eventene sends an automatic confirmation email to each attendee shortly after they successfully complete their registration. This article describes what those emails contain and how to control them at the event level.

For organizer-composed Confirmations messages you build by hand, see Email Settings & Message Types.

What automatic confirmations contain

Each automatic confirmation reflects the attendee's current registration status at the time it is sent:

Their attendance state (Attending, Not Attending, Waitlisted)
The Activities they selected
Their answers to any registration questions
A link back to their personalized Program view

Because the email reflects the current state, attendees who later change a response and re-register will receive a fresh confirmation reflecting their new choices.

When automatic confirmations are sent

Eventene sends the confirmation once registration is successfully completed. "Successfully completed" means:

The attendee has finished filling in their attendance and any required questions
For Programs with required payment, payment is complete

Confirmations are sent shortly after registration finishes. Most attendees receive theirs within a few minutes.

For paid registrations, a successful Stripe payment triggers the registration confirmation regardless of whether the event's payment timer is enabled. Payment timers control how long an unpaid order is held before it expires — they do not affect whether a completed paid registration receives its confirmation. Once payment goes through, the attendee receives the normal registration confirmation just like a free registration.

When automatic confirmations may not be sent

Some attendees won't receive an automatic confirmation. The most common reasons:

Registration is not yet complete — for example, the attendee filled in attendance but hasn't completed required questions or required payment.
Payment is still pending — for paid Programs, the confirmation waits for successful payment before being sent.
The attendee has no email address on file — confirmations can only be sent to attendees with a valid email.
The organizer has turned off automatic confirmations for this event — see the section below.

If an attendee should have received a confirmation but didn't, see Why an Attendee Might Not Receive a Confirmation, or use Resending Confirmation Emails to send one manually.

Registration confirmation vs. payment confirmation

For paid registrations there are two separate emails, and both are expected:

Registration confirmation — the response summary described in this article. It confirms attendance and lists the attendee's activities, answers, and current status.
Payment confirmation — a separate receipt email for the payment itself. It reflects the payment method used (for online registrations, this is the Stripe card charge).

These serve different purposes, so a paying attendee normally receives both. If an attendee received the payment confirmation (the receipt) but not the registration confirmation, see Troubleshooting below.

Waitlisted attendees

Waitlisted attendees are eligible to receive a confirmation summary — being on the waitlist no longer excludes someone from the confirmation. The summary reflects their current status:

The overall status badge reads Waitlisted when the attendee is waitlisted overall.
Activities they were waitlisted for are shown as Waitlisted in their list of selections.

This waitlist confirmation is separate from the waitlist promotion email below, which is sent only when someone is moved off the waitlist into a confirmed spot.

Waitlist promotion emails

When a participant is automatically promoted from the waitlist to attending — for example, a spot opens and the activity's Waitlist Movement is Automatic (before the response deadline) — Eventene immediately sends them an updated response summary. It leads with "Your attendance status has changed" and uses the subject "A spot is now available."

A few things to know:

This email is sent only for automatic promotions. A promotion you make manually (in Track or by dragging someone into a place in Assign) does not send it — let the participant know yourself.
It uses the same summary email, re-skinned for the promotion, and reflects the participant's current details.
It honors the Send attendance confirmation email setting below — if confirmations are off for the event, the promotion email is not sent either.
Automatic promotion (and therefore this email) stops after an activity's response deadline.

See Waitlists and Waitlist Movement.

Turning automatic confirmations on or off

Each event has a setting that controls whether Eventene sends automatic confirmations.

TODO (screenshot): Email Settings page showing the "Send attendance confirmation email" toggle. To be captured once the related UI changes ship.

To change the setting:

Open your event.
Go to Email Settings.
Switch Send attendance confirmation email to On or Off.

On (default): Eventene sends automatic confirmations once an attendee successfully completes registration.

Off: No automatic confirmations go out for this event. You can still send confirmations manually with Resending Confirmation Emails — manual resends always work, even when automatic confirmations are off.

Free Programs

Confirmation emails for free Programs (no required products) look the same as any other successful confirmation: they confirm attendance and list the attendee's selections, without any payment-related copy. Free attendees no longer see a "No payment required" note in their confirmation header — the message simply confirms the registration.

Troubleshooting

Registration confirmation email missing. Confirmations only go out for completed registrations. Most often the registration isn't finished, payment is still pending, the attendee has no email on file, or automatic confirmations are turned off for the event. Walk through Why an Attendee Might Not Receive a Confirmation, or send one now with Resending Confirmation Emails.
Payment confirmation received but registration confirmation missing. These are two separate emails (see above). If the attendee got the payment receipt, the charge succeeded — for a completed paid registration the registration confirmation is also expected. Confirm the registration is complete and the attendee has an email on file; if it still didn't arrive, use Resending Confirmation Emails.
Waitlisted attendee confirmation. Waitlisted attendees are eligible for a confirmation summary that shows their Waitlisted status. This is separate from the "A spot is now available" promotion email, which is sent only when they are promoted off the waitlist.
Resend Confirmation availability. Resend Confirmation is available for attendees whose registration is complete and for waitlisted attendees; it always reflects the attendee's current status. It is not available for attendees who are still mid-registration or awaiting required payment. See Resending Confirmation Emails.