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Orders and Reporting

Overview

The Orders view on the Payments tab is where you track the money side of your program. It shows every order — online checkouts as well as manual offline payments — who bought what, and how much you have collected versus what you expect. It is also the starting point for refunds and other adjustments, which are covered in Managing Payments. When a program has orders, the Payments tab opens directly to the Orders view.

How It Works

The Orders table

Each row in the Orders table is one order — an online checkout, or a manual offline payment you recorded. The summary columns show:

  • Purchaser name
  • Date of purchase
  • Total amount
  • Number of Products in the order
  • Payment status — Pending, Paid, Refunded, or Partial Refund (Pending appears for unpaid manual obligations)
  • Notes — the organizer note recorded with a manual payment

Click a row to expand it and see the line items in that order:

  • Product name
  • Quantity
  • Price per item
  • Total
  • Payment method (Card, Cash, or Other)

When a refund is issued in Stripe, the order's payment status updates here automatically. There is no separate sync step.

For a manual order that is still Pending, the row's ... menu includes Mark as Paid to record an offline payment. See Offline & Manual Payments.

Filter by payment status

Use the Filters control above the Orders table to focus on what has been collected versus what is still owed. Two toggles are available:

  • Paid — show orders that have been received and recorded
  • Pending — show orders that are still awaiting an offline payment

The toggles are independent. Turn on Paid alone to see only paid orders, or Pending alone to see only the orders that still owe a balance. Turning on both shows paid and pending orders together. Clear Filters returns the table to its default, showing every order.

Filtering to Pending is the quickest way to build a follow-up list of attendees who still owe you money.

Total Collected

The Total Collected box on the left summarizes the money side of the program. Click it to open a side panel with:

  • Total Collected — gross amount received
  • Service Fees — Stripe processing fees plus Eventene application fees
  • Total Refunded — amount refunded back to participants
  • Net Proceeds to Organizer — what is yours after fees and refunds

The breakdown is split between the program as a whole and each activity, so you can see where revenue is coming from.

Pending Payments

The Pending Payments box shows how many participants currently have an outstanding payment obligation — an offline payment that has been recorded but not yet collected. Click it to open a side panel listing those participants, each showing their name, the amount owed, the payment method, and the items involved. A search bar at the top helps you find a specific person.

This is your at-a-glance list of who still owes you money. From each participant's ... menu in the panel you can take the same actions available elsewhere in Track — including recording the payment once it comes in. For the full settle-up workflow, see Offline & Manual Payments.

A pending payment is counted here whenever a participant has at least one recorded obligation that has not been paid. Online card orders, free orders, and orders that are already paid are not included.

Payments Received

The Payments Received box shows the count of orders and the total collected. Click it to open a list of every order in the order they came in. Each entry shows:

  • Purchaser's name
  • Total amount
  • Number of items
  • Payment method

Hover or click on the item count to reveal each Product, quantity, and amount. A search bar at the top of the panel helps you find a specific order.

Export and print

Use the Actions menu above the Orders table to take the data out of Eventene:

  • Copy — copy the table to the clipboard for pasting into a spreadsheet
  • Print — print to a local printer or save as PDF
  • Export to CSV — download a CSV file ready for pivot tables in Excel

The CSV is structured for direct pivoting, so you can group by Product, by activity, or by purchaser without reshaping the data.

Tips & Best Practices

  • Spot-check the Orders view during registration to confirm Products are being purchased as expected
  • Compare Total Collected to your projected total to spot pending or stuck registrations
  • Use Net Proceeds as the figure to reconcile against your Stripe payouts — it already accounts for fees and refunds
  • Export to CSV for accounting hand-offs rather than copying values manually
  • For multi-activity programs, use the Total Collected breakdown to see which activities are driving revenue