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Orders and Reporting

Overview

The Orders view on the Payments tab is where you track the money side of your program. It shows every completed transaction, who bought what, and how much you have collected versus what you expect. It is also the starting point for refunds and other adjustments, which are covered in Managing Payments.

How It Works

The Orders table

Each row in the Orders table is one completed checkout. The summary columns show:

  • Purchaser name
  • Date of purchase
  • Total amount
  • Number of Products in the order
  • Payment status — Paid, Refunded, or Partial Refund

Click a row to expand it and see the line items in that order:

  • Product name
  • Quantity
  • Price per item
  • Total
  • Payment method (Credit or Cash)

When a refund is issued in Stripe, the order's payment status updates here automatically. There is no separate sync step.

Total Collected

The Total Collected box on the left summarizes the money side of the program. Click it to open a side panel with:

  • Total Collected — gross amount received
  • Service Fees — Stripe processing fees plus Eventene application fees
  • Total Refunded — amount refunded back to participants
  • Net Proceeds to Organizer — what is yours after fees and refunds

The breakdown is split between the program as a whole and each activity, so you can see where revenue is coming from.

Payments Received

The Payments Received box shows the count of orders and the total collected. Click it to open a list of every order in the order they came in. Each entry shows:

  • Purchaser's name
  • Total amount
  • Number of items
  • Payment method

Hover or click on the item count to reveal each Product, quantity, and amount. A search bar at the top of the panel helps you find a specific order.

Export and print

Use the Actions menu above the Orders table to take the data out of Eventene:

  • Copy — copy the table to the clipboard for pasting into a spreadsheet
  • Print — print to a local printer or save as PDF
  • Export to CSV — download a CSV file ready for pivot tables in Excel

The CSV is structured for direct pivoting, so you can group by Product, by activity, or by purchaser without reshaping the data.

Tips & Best Practices

  • Spot-check the Orders view during registration to confirm Products are being purchased as expected
  • Compare Total Collected to your projected total to spot pending or stuck registrations
  • Use Net Proceeds as the figure to reconcile against your Stripe payouts — it already accounts for fees and refunds
  • Export to CSV for accounting hand-offs rather than copying values manually
  • For multi-activity programs, use the Total Collected breakdown to see which activities are driving revenue