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Review Activity Attendance

Overview

Registration tells you who said they would come. Attendance tells you who actually showed up. This article is about reviewing attendance per activity to see how the event really ran — no-shows, walk-ins, full-vs-empty sessions, and anything that should change for next time.

When to use: at the event itself and in the days right after.

For the during-event flow of marking attendance, see Manage Attendance. For monitoring registrations beforehand, see Track Participation & Responses.

How It Works

Open the activity attendance view

  1. Open your program
  2. Go to the Track section
  3. Choose the activity you want to review

You will see the participant list for that activity, with each person's attendance status.

What you can see

  • Attended — participants who were present
  • No-show — participants who registered but did not attend
  • Promoted from waitlist — participants who came in from the waitlist
  • Walk-in additions — people added on the day who were not pre-registered

If your team marked attendance during the event from the Manage Attendance view, those updates are what you are reviewing here.

Spot patterns

A few questions to ask while you review:

  • Which activities had the highest no-show rate? A high rate often means the activity was over-promised, scheduled at a hard time, or under-communicated.
  • Which activities filled up or had a long waitlist? That is demand you can plan around next time — add capacity, run a second session, or restructure.
  • Where did walk-ins come from? A lot of walk-ins suggests people did not know they had to pre-register, or the registration step was too friction-heavy.
  • Which activities ran light? Look for cases where attendance was much lower than registration — was something else competing for attention?

Slice by tag, group, or custom field

Use filters to look at attendance by:

  • Group or subgroup — attendance among staff vs. members vs. guests
  • Tag — attendance among VIPs, sponsors, or first-time attendees
  • Custom field — attendance by location, role, or any other field you track

This is often where the most useful insights live. A 70% attendance rate overall might be 90% for one segment and 50% for another — that is the actionable number.

Tips & Best Practices

  • Review attendance within a few days of the event, while the team's memory of what happened is fresh
  • Compare attendance to registration counts side by side — large gaps are the most useful signal
  • Note specific activities (not just totals) when planning the next program — patterns tend to repeat
  • If walk-ins were common, decide whether to embrace that (allow on-site registration) or reduce it (better pre-event reminders)