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Configuring Payments

Overview

Setting up payments has three parts: link your Stripe account once, create the Products you want to sell, and edit them as your program evolves.

You will need:

  • A paid Eventene plan
  • A Stripe account, linked to your organization

How to Use It

Linking Stripe is a one-time setup at the organization level. Only the organization Owner can do it. To confirm who the Owner is, open the Account page and go to the Users tab — the Owner is listed first.

If your organization does not yet have a Stripe account:

  1. Sign up at stripe.com
  2. Provide your business details (name, address, EIN, industry classification)
  3. Add the account representative's information (name, date of birth, possibly SSN for verification)
  4. Connect a bank account so Stripe can deposit payouts and pull funds for refunds

To link an existing Stripe account to Eventene:

  1. As Owner, open the Account page and go to the Organization tab
  2. Click Link Stripe
  3. Sign in to Stripe and click Authorize access to this account
  4. You will be returned to Eventene; the linked Stripe account now appears on the Organization page

Once linked, all programs in your organization can create Products and accept payments.

Create a Product

  1. Open the program
  2. Go to the Payments tab and select the Products view
  3. Click New Product
  4. Choose how to create it:
    • Create from Scratch — creates a brand-new Product in both Stripe and Eventene
    • Use an Existing Product — reuses a Product already in your Stripe account
  5. Fill in the details:
    • Product Name — what participants see at checkout
    • Description — context shown to participants (stored in Eventene only)
    • Event / Activity — whether the Product applies to the whole program or a single activity
    • Amount — the price, in your Stripe account's currency
    • Required — whether participants must buy this Product to complete registration
    • Limit per Person — the maximum number of units one person can buy
  6. Click Create

Repeat for each Product you want to add.

When using an existing Stripe Product, the Price is read-only. It was set when the Product was first created in Stripe and cannot be changed. Description is per-program, so you can rewrite it each time you reuse a Product.

Edit a Product

  1. On the Products view, click the row of the Product you want to edit
  2. Update the fields in the Edit Payment side panel
  3. Click Confirm

A few important constraints:

  • Price cannot change. Stripe locks Product prices at creation. If you need a different price, create a new Product.
  • A purchased Product cannot be deleted. Once anyone has bought a Product, deletion is blocked because it would invalidate their order. Issue a refund in Stripe instead if you no longer offer the item.

Tips & Best Practices

  • Link Stripe well before you start building Products — Stripe onboarding (especially bank verification) can take time
  • Reuse existing Stripe Products across recurring programs for cleaner reporting and consistency
  • Treat Product names as participant-facing copy and Descriptions as helpful context
  • Plan your Product list before opening registration; price changes after launch require new Products
  • Keep your Owner account secure — only the Owner can link or relink Stripe