How Registration Works

Registration is the process where participants tell you whether they are coming, answer your questions, and complete any required payments. Eventene's registration is structured — it is assembled from the Activities, Groups, and settings you configured.

Where registration starts

An attendee reaches registration in one of three ways:

From the Event Website — they press Register on the Event's own page, and registration opens over it. Once a registration exists, the same button reads View Registration. See Add Registration to Your Event Website.
From a direct registration link — the Register button in an invitation email opens a standalone registration form.
From the Eventene mobile app — the Event appears in the attendee's list.

Whichever route they take, the steps below are the same.

Before the flow begins

Registration on an Event Website opens with an email address — no account needed. What Eventene asks next depends on who the attendee is:

Situation	What happens
First-time attendee, Open registration	They give a first and last name and continue
Already on the Event (invited, imported, or previously registered)	They verify the address with a 6-digit code before anything is shown — see Attendee Access and Email Verification
Not invited, at an Invite Only Event	Registration stops with a message that no invitation was found for that address
Pre-registration questions configured	They answer them first, and the answers can determine which registration path they get — see Pre-Registration Questions and Registration Routing

The registration flow

A participant moves through registration in steps. The number of steps depends on whether your Program collects payments.

Step	What participants do	Always shown?
1. Attendance	Confirm whether they are attending and select optional Activities	Yes
2. Survey	Answer Questions (about themselves or about an Activity)	Only if Questions exist
3. Payment	Select required and optional Products	Only if payments are enabled
4. Checkout	Pay and confirm	Only if payments are enabled

Without payments, the flow is essentially Attendance → Survey → Complete. With payments, it becomes Attendance → Survey → Payment → Checkout.

Checkout hands the attendee to a secure payment page, which takes over the browser tab. When it finishes, they are returned to where they started — the Event Website, with registration reopened where they left off, or their standalone registration form. See Handling Payments During Registration.

In recent versions, sign-up for optional Activities can also happen directly on the Activity card in the Mobile App. A participant can tap the Sign up bar on an Activity card to change their attendance and answer related Questions right there — without waiting for Step 1.

This complements the step-based flow rather than replacing it. The participant's state ends up in the same place either way.

Pre-fill: Group data into Survey responses

If your Main Group already has the data you need (phone number, address, T-shirt size), you can link Survey Questions to those Custom Fields. When the participant opens registration, the linked Questions are pre-filled. The participant can review and update them, and updated responses can flow back into the Group for use in future Programs.

This makes repeat registrations much faster, especially for ongoing membership-style Programs.

Activities drive what participants see

Participants only see Activities that include their Group:

Someone in the Volunteers Subgroup sees the Volunteer Training Activity
Someone only in the Attendees Group does not

This means registration is personalized per participant. There is no single registration form — each participant sees a form tailored to which Activities apply to them.

Group and family registration

More than one person can be associated with a single email address — a parent and two children, a couple, a team lead and their team. When such an address is used, registration opens on Group Registration: everyone in the group is listed with their progress, and the attendee picks who to register, one at a time.

Each person keeps their own attendance, answers, and payment history. Where the organizer allows it, the attendee can also add someone with Add people.

See What is a Persona?, Guest Registration, and Register Multiple People with One Email Address.

Registration status

You can see where each participant is in the flow from Track:

Complete — all required steps finished
In Progress — started but not finished
Incomplete — required steps missing

Use this to send targeted reminders to anyone who has not yet finished.