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Monitor and Communicate

Overview

Before and during your event, you need to know who has registered, who has not, and who needs follow-up. You also need a fast way to send updates — schedule changes, reminders, last-minute information — to the right people.

This article covers how to monitor registration status and how to communicate with participants while your event is running.

How to Use It

Check registration status

Eventene tracks each participant's progress through registration:

  • Complete – all required steps are finished
  • In Progress – the participant has started but not finished
  • Incomplete – required steps are missing or registration was never started

To review status:

  1. Open your program
  2. Go to the Track section
  3. Filter by registration status

This gives you a quick view of who is ready, who is mid-flow, and who has not begun.

Identify who needs follow-up

Use filters to narrow the view to participants who need attention:

  • Filter by registration status to find incomplete registrations
  • Filter by group or subgroup to focus on a specific audience
  • Filter by activity to see who has not yet responded
  • Combine with tag filters for more targeted views

Send a reminder or update

Once you have the right list, send a targeted email:

  1. From the filtered view, select the participants you want to reach
  2. Open the Communicate or Email section
  3. Choose a message type that matches your purpose:
    • Invitation – for participants who have not started
    • Reminder – to prompt incomplete registrations
    • Update – to share schedule or location changes
    • Confirmation – to recap details before the event
  4. Compose your message and send (or schedule)

For more on message types, see Email Settings & Message Types.

Communicate during the event

While the event is running, common communications include:

  • Schedule changes ("Workshop B has moved to Room 3")
  • Reminders ("Lunch starts in 15 minutes")
  • Targeted messages to a single group or activity
  • Post-event thank-you and follow-up

Each can be sent to a filtered audience so participants only receive messages relevant to them.

For real-time updates that reach everyone in the Event simultaneously, consider also using the Event Feed in the Messaging Center — the in-app counterpart to email. See The Event Feed and How Communication Works in Eventene.

Track email engagement

After sending, open Track → Overall Event → Email Tracking to monitor:

  • Delivery status and bounces
  • Opens
  • Unsubscribes

Use this to confirm important messages reached participants and to identify bad email addresses to clean up.

Resubscribe someone who asked to receive emails again

When a recipient clicks the unsubscribe link in an email, they stop receiving your organization's emails, and they appear under Unsubscribes in Email Tracking. Recipients can turn your emails back on themselves from Communication Preferences on their Account page — but sometimes a person will contact you directly and ask to be resubscribed.

If a person has explicitly asked to receive your emails again, you can restore delivery for them:

  1. In Track → Overall Event → Email Tracking, open the Unsubscribes list.
  2. Find the person, open the ⋯ (more) menu on their row, and choose Restore email delivery.
  3. In the confirmation dialog, tick the checkbox confirming the person asked to receive emails again, then click Restore Delivery. (The button stays disabled until you tick the checkbox.)

Delivery is restored immediately and the page refreshes so the Email Tracking counts update; the person drops off the Unsubscribes list. This only affects your organization — it never changes their preferences for any other organization on Eventene.

!!! note "Who can do this" The Restore email delivery action is available to Owner, Admin, and Organizer roles. It is intentionally hidden from Associate users. Only restore delivery for someone who has clearly asked to receive emails again — never to override an unsubscribe on your own.

Tips & Best Practices

  • Save common filter combinations so you can reuse them quickly during the event
  • Send a confirmation email the day before — it surfaces bounces while there is still time to fix them
  • Keep on-event messages short and action-oriented
  • Avoid sending to your full list when a smaller filtered group is enough
  • Check the Sends List to see what your team has already sent and avoid duplicate messages