Skip to content

Messaging & Communications

Eventene supports several distinct ways for organizers and participants to communicate — email, in-app messaging, push notifications, and system-generated confirmations. This section explains how those surfaces fit together and how to use them well.

Heads up: The Messaging Center (Event Feed, Activity Rooms, Direct Messages, and message-triggered push notifications) is available in the Eventene Mobile App. It is not available in Eventene Webforms. Email-based communication is available to all participants regardless of which surface they use.

When to use this section

  • You are deciding which communication surfaces to enable for your Event
  • You are configuring the Messaging Center
  • You are troubleshooting why a participant did not receive a message
  • You want to understand what participants experience across all the communication channels

Foundational reading

Setup

The three messaging surfaces

Operating

Participant experience

Common questions

Do I need the Mobile App for messaging? For the Messaging Center (Event Feed, Activity Rooms, Direct Messages, message push notifications) — yes. These surfaces are part of the Eventene Mobile App. Email-based communication works for any participant, regardless of which surface they use.

Why can't I see the Messages tab in the Mobile App? The Messages tab appears only for Events where the organizer has turned on Allow Event Feed and Chat Messaging. If the tab is missing, check that the Event you have selected has the Messaging Center enabled. See Enable & Configure the Messaging Center.

What happens to messages after the Event ends? After an Event completes, the Messaging Center for that Event becomes read-only after a short window. Email confirmations and receipts continue to live in the participant's inbox.

Can participants opt out of messaging? Participants control push notifications through their device's OS-level settings and the Mobile App's in-app notification setting. They can also turn off Profile Visibility on their Digital Badge to prevent new Direct Messages from being initiated. See Push Notifications and Direct Messages (1:1).